Never Miss Another Email!
Never Miss Another Email!

Did you know that across the globe over 250 BILLION emails are sent each and every day? That's a staggering number, but the unfortunate reality is that many of these emails come from anonymous foreign senders who are attempting to trick you into sharing your bank details and these emails are classified as SPAM.

To keep these emails out of your inboxes most Email Service Providers (i.e. Gmail, Yahoo, Outlook, etc.) use some type of spam filter. This filter makes educated guesses on what is SPAM and what is not, but sometimes they get it wrong and so you have to let them know you trust specific senders (like us) to avoid missing out on emails you really do want to see.

This is a process known as “Whitelisting” and if you click below you'll see instructions for how to 'white list' us; guaranteeing that you'll never miss another one of our emails. 
 
Click Here To View Whitelisting Instructions
  
Yahoo!

To whitelist fran@travel.nextgen-email.com with Yahoo!, you will need to set up a "filter" after first taking the following steps:
  1. If you find email from fran@travel.nextgen-email.com is going to your Yahoo! bulk folder, open it and click "Not Spam" 
  2. Be sure that the address fran@travel.nextgen-email.com is not in your "Blocked Addresses" list. If fran@travel.nextgen-email.com is on your "Blocked Addresses" list, select it and click "Remove Block"
Now to create the filter:
  • Open your mail and click on "Mail Options" in the upper right hand corner
  • Select 'Filters' (in the bottom left corner)
  • On the Filters page, click "Add"
  • Select the "From header:" rule, and add "contains" and fran@travel.nextgen-email.com, which tells the system to put email with fran@travel.nextgen-email.com in your inbox and not the bulk folder.
  • Click the "Choose Folder" pull down menu and select 'Inbox'
  • Pick the Add Filter button
Hotmail

To whitelist our address with Hotmail you will need to add fran@travel.nextgen-email.com to your Hotmail Safe List. Here's how:
  1. If you find email from us in your Hotmail junk folder, open the email & click "Not Junk"
  2. Next, check to see if if the email address fran@travel.nextgen-email.com is on your Hotmail blocked senders list. If it is select it and click on the "Remove" button.
  3. Next, open your mailbox and click "Options" in the upper right hand corner
  4. At the top of the page, click on the "Junk E-mail Protection" link
  5. Next, click on "Safe List", which is down near the bottom 
  6. Copy and paste where it says "Type an address domain" fran@travel.nextgen-email.com
  7. Click the "Add" button
Gmail
  1. First, if you find email from us in your Gmail spam folder, select our email and click the "Not Spam" button
  2. Next, open an email that you have received from us
  3. Click on the little down-pointing-triangle-arrow next to "Reply":
  4. Click "Add Genesys Email Marketing to Contacts list"
 
Microsoft Outlook
  1. On the Tools menu, click Options
  2. On the Preferences tab, click Junk E-mail
  3. On the Safe Senders tab, click Add
  4. Add fran@travel.nextgen-email.com where it says "Add address"
  5. Click OK
Thunderbird

To whitelist in Thunderbird, you will need to add fran@travel.nextgen-email.com to your address book, and then set up your Thunderbird Junk Mail Controls to whitelist your address book.
  1. First, if you find email from fran@travel.nextgen-email.com in your Junk folder, right-click on our email and choose "Mark as Not Junk"
  2. Next, click the Address Book button
  3. Highlight the Personal Address Book
  4. Click on "New Card"
  5. In the "Contact" tab of the new card, copy and paste fran@travel.nextgen-email.com to the email dialog box
  6. Click "Ok"
  7. Next, to whitelist your address book, select "Tools > Junk Mail Controls" from the drop down menu
  8. Update the "White Lists" module under the "Settings" tab by selecting "Personal Address Book" from the drop down menu, and then check the box next to "Do not mark messages as junk mail"
  9. Click "Ok"
Apple Mail for OS X

First, if email from fran@travel.nextgen-email.com ends up in your junk folder, highlight or open it and click "Not Junk" at the top of your screen. 

Then: 
  1. Go to Mail > Preferences from your Mail menu 
  2. Go to the Rules tab 
  3. Select Add Rule 
  4. Give this rule a name such as Genesys Email Marketing 
  5. Create a rule that says "If any of the following conditions are met: 'From' 'Contains'" and then paste in fran@travel.nextgen-email.com
  6. From the actions, select 'Move message' to mailbox 'Inbox'.
  7. ​​​Click "OK"
Tel: +27 83 720 1311
fran@genesys.co.za
Bosman's Crossing, Distillery Road, Cape Town, Western Cape, 7600
Special Conditions Apply
* Conditions apply. See website for full details.
We reserve the right to correct errors without penalty.
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